Delivery Policy

Last updated: October 01, 2022

Thank you for shopping at Banira.

This policy sets out details of delivery for your online purchases through this website. If you have any questions regarding our delivery policy please contact our hotline on +960 757-6869 during business hours.

Where we deliver

We deliver to all addresses within Greater Male’ City (Male’, Villingili Ferry and Hulhumale’). We require a street address for delivery.

We also deliver to local islands, island ferries, resort Male’ offices, resort ferries as well. Please contact our customer service team for delivery options.

How and when we deliver

All deliveries are made between 08:30am to 10:00pm Saturday to Thursday.

We try to start the delivery process for all items on the date the order is made. delivery times may vary. Large items require extra handling and may take longer to transport.

Items may be delivered to you individually and/or separately by our in-house delivery staff or different couriers and transport agencies.

We are not responsible for any late delivery or failure to deliver due to circumstances beyond our reasonable control.

Please ensure that your requested delivery location is free from obstructions and is otherwise in a clean and tidy state to prevent any delivery delays.

 

Cost of delivery

We offer free delivery to all orders  for any address within Greater Male’ City (Male’, Villingili and Hulhumale’). For other regions within Maldives our delivery team will contact you on the contact methods you provide to inform you of any delivery charges that may be incurred.

Acceptance of delivery

Anyone at the delivery address who receives the products shall be presumed by Banira to be authorised to receive the products. We will contact you prior to delivering your items to confirm.

Risk for loss or damaged product passes to the customer upon delivery of the product(s) by the courier.

 

Delivery Problems

If your delivery has not arrived, please contact our hotline on +960 757-6869. If you wish to return a product delivered damaged or otherwise, please refer to the Returns Policy.